Our policies
What to know before you book.
Booking and deposits
Book a barber and a time on the booking page, or call the lounge. Visits of an hour or more take a deposit that holds your time and goes toward your service; the amount shows when you book. Standing chairs for club members are set up with your barber.
Canceling and running late
Please give 24 hours' notice to move or cancel a visit. We hold your chair for 10 minutes after your time; after that your barber may need to shorten the service or move you to the next opening.
If you miss an appointment
If you miss a visit without telling us, the time is released and any deposit goes toward the missed visit. After a second missed visit, we may ask for a deposit on your next booking.
Children and companions
Children are welcome with a parent who stays in the lounge. Junior cuts are for ages 12 and under and take a little longer.
Redos and refunds
If a cut isn't what you asked for, tell us within a week and your barber will look at it. We would rather fix it than have you wear it.
Tipping
Tipping is welcome and never expected. Leave it in cash or by card at the chair, and it goes to your barber.
How the line works
Walk-ins are welcome Tuesday to Saturday when a chair is open. Sign the board by the door and you're taken in order. Booked clients and club members are seen at their time. Waits vary; the board shows who is next. The line closes 30 minutes before we do.
Questions about a policy?
Call the lounge or send a note.